BOOKING POLICY

Clear expectations before every booking.

Publish your exact cancellation, no-show, rescheduling, overtime, and issue-resolution terms here before accepting live orders.

Scheduling

Requested dates and times are confirmed after booking unless the service states instant confirmation.

Customer cancellations

Set your exact cancellation window and any applicable charge in Shopify policies before launch.

Professional cancellations

Professional cancellations should be surfaced quickly so Lustrow can reassign or support the customer.

No-shows & access

Define what happens when a professional cannot access the property or a party does not arrive.

Extra time or scope

Additional time or work outside the booked scope should be approved before extra charges are added.

Payment

Customers pay Lustrow through Shopify Checkout. Lustrow pays professionals directly for completed jobs.

Extra time

Additional time or work beyond the confirmed scope should be approved by the customer before the service subtotal changes.

Completion photos

Cleaning and Errands completion photos are private to the booking by default. Public or marketing use requires customer permission.

Completion confirmation

The professional may submit the service as finished. A connected booking system can then let the customer review the completion record and confirm completion before payout eligibility.

Issues & support

Customers should contact Lustrow support with the booking number and relevant details so the issue can be reviewed.